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Terms & Conditions

Brands.lk Terms and Conditions

By accessing this website, you agree to be bound by the stipulations set forth in the Terms and Conditions of Use, and all applicable laws and regulations. In addition, you are responsible for complying with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.   

Your Orders

Brands.lk reserves the right to refuse any order you placed with the website. Brands.lk may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address. In the event that Brands.lk make a change to or cancel an order, you will notify by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Brands.lk reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by you.

Brands.lk Item Delivery Guidelines

The client (purchaser) must agree on the delivery terms prior to making the final payment. 

  • Any item ordered through the cart will be delivered within 4 weeks from the order date. 
  • A delivery appointment will be scheduled with the customer on orders exceeding LKR 500,000.00 only
  • Delivery will be free for areas that are mentioned in the cart. Any delivery outside the mentioned geography will be applicable to the delivery charge. 
  • The client has to bare the cost of delivery and labor if the client fails to notify delivery cancelation within 24 hours prior to the delivery schedule. 

1. Use License

Permission is granted to temporarily download one copy of the materials (either information or software) on the brands.lk website for personal, non-commercial transitory viewing only. This grant of permission is not a transfer of title and under this license, you may not: Modify or copy the materials; Use the materials for any commercial purpose or for any public display (commercial or non-commercial); Attempt to decompile or reverse engineer any software contained on Brands.lk website; Remove any copyright or other proprietary notations from the materials; or Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Brands.lk at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

The materials on the Brands.lk website is provided "as is" and “as available”. The Brands.lk makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Brands.lk does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Brands.lk or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Brands.lk website, even if Brands.lk or a Brands.lk authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on the Brands.lk website could include technical, typographical, or photographic errors. Brands.lk does not warrant that any of the materials on its website are accurate, complete, or current. Brands.lk may make changes to the materials contained on its website at any time without notice. Brands.lk does not make any commitment to update the materials.

5. Links

Brands.lk has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Brands.lk of the site. Use of any such linked website is at the user's own risk.

6. Site Terms of Use Modifications

Brands.lk may revise these Terms and Conditions of Use for its website at any time without notice. By using this website you are agreeing to be bound by the then existing version of the Terms and Conditions of Use.

7. Governing Law in Sri Lanka 

Any claim relating to the Brands.lk website shall be governed by the laws of Sri Lanka without regard to its conflict of law provisions.

8. Returns

Brands.lk wants to always ensure your complete satisfaction with the items. Credit card returns will be credited back to your card. In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.

Our return policy lasts 5 days. Any request for a return or refund after this period will not be accepted by Brands.lk. Item must be in original condition including labeling and packaging and unused is the minimum criteria for return or refund. Return will not be applicable for undergarments and lingeries. There should be a valid reason other than your liking to return an item. We have the right to refuse acceptance of an item return depending on the reason. However, we always be helpful to meet your satisfaction.

9. Payment

Brands.lk offers customers various payment methods including credit cards and debit cards. 

10. Contact Us

Our Customer Care team is available to answer questions about ordering, shipping, delivery, and returns, as well as receive general feedback about our website Brands.lk. Please head to the https://www.brands.lk/contact-us page or chat with us 24 hours using the chat icon at the website. You can call us in Sri Lanka at +94 0774572111 between the office hours of 9:00 AM and 5:00 PM, Monday to Saturday.

11. PRODUCT RATINGS AND REVIEWS


Brands.lk love to know what you think of the item(s) that you’ve bought. With the help of our Review Section, voice out your opinions on your recent purchases.

Writing A Review

At Brands.lk, we value our customers and encourage you to share your feedback. We ask you to help us continue to be the best, by reviewing and sharing your experiences with our products. In order to feature your reviews on our website, we ask you to abide by the below guidelines:

  • Ensure you have a registered account with Brands.lk to begin reviewing a product. You are required to log in when sharing your review.
  • You will need to have purchased a product from Brands.lk, in order to share your experience.
  • Keep your review relevant to the product and your experience with it. Offer details about why you liked or disliked the product by sharing detailed information.
  • Please refrain from including obscenities, discriminatory language, opinions about politics, ethics, religion, or wider social issues.
  • Avoid references to other products, offers, websites, advertisements, or spam content.
  • Any content or material other than your own or for which you do not have rights to will be removed.
  • Misplaced or critical comments toward other reviews or reviewers will not be accepted.
  • Please do not include any personal contact information or links.
  • Brands.lk moderators reserve the right to assess your review against the above-mentioned guidelines. If approved, the review will feature on the Brands.lk website.
  • In case of a review guideline violation, Brands.lk reserves the right to withdraw your review.
  • For feedback related to product selection, ordering, pricing, delivery, or any other issues, kindly contact Brands.lk directly